How do you choose which mobile banking application to use? If your priority is security, you’re in line with findings from an NTU study, which revealed service quality and system quality as other top factors. This multidisciplinary study by faculty from the social sciences and computer science will be useful in helping banks retain and capture customers as they roll out more digital solutions.

This story was published in the Aug-Sep 2021 issue of HEY!. To read it and other stories from this issue in print, click here.